The Influence of Social Media Marketing Strategies on Consumer Engagement
Pengaruh Strategi Sosial Media Marketing Terhadap Keterlibatan Konsumen
Abstract
This study explores the influence of social media marketing strategies on consumer engagement, a critical aspect for businesses in the digital era. With the increasing reliance on social media platforms as marketing tools, understanding their effectiveness in fostering consumer interaction is paramount. This research employs a literature review method to analyze existing studies, reports, and scholarly articles on the topic, providing a comprehensive overview of how diverse strategies, such as content marketing, influencer collaborations, and targeted advertising, impact consumer behavior and engagement levels.
The findings reveal that well-executed social media marketing strategies significantly enhance consumer engagement by fostering brand awareness, loyalty, and emotional connections. Key factors contributing to successful engagement include consistency in posting, authenticity in brand communication, and leveraging interactive features such as polls, quizzes, and live sessions. Additionally, the study identifies the challenges businesses face in implementing these strategies, including algorithm changes, audience segmentation, and competition in the crowded digital marketplace.
This research contributes to the growing body of knowledge on digital marketing by providing actionable insights for businesses aiming to optimize their social media strategies. By synthesizing existing literature, this study underscores the importance of aligning social media practices with consumer expectations and emerging technological trends to achieve sustainable engagement.
References
Alalwan, A. A., Rana, N. P., Dwivedi, Y. K., & Algharabat, R. (2017). Social media in marketing: A review and analysis of the existing literature. In Telematics and Informatics (Vol. 34, Issue 7, pp. 1177–1190). Elsevier Ltd. https://doi.org/10.1016/j.tele.2017.05.008
Ashley, C., & Tuten, T. (2019). Creative Strategies in Social Media Marketing: An Exploratory Study of Branded Social Content and Consumer Engagement. Psychology and Marketing, 32(1), 15–27. https://doi.org/10.1002/mar.20761
Brodie, R. J., Ilic, A., Juric, B., & Hollebeek, L. (2013). Consumer engagement in a virtual brand community: An exploratory analysis. Journal of Business Research, 66(1), 105–114. https://doi.org/10.1016/j.jbusres.2011.07.029
Dwivedi, Y. K., Kapoor, K. K., & Chen, H. (2019). Social media marketing and advertising. The Marketing Review, 15(3), 289–309. https://doi.org/10.1362/146934715x14441363377999
Felix, R., Rauschnabel, P. A., & Hinsch, C. (2017). Elements of strategic social media marketing: A holistic framework. Journal of Business Research, 70, 118–126. https://doi.org/10.1016/j.jbusres.2016.05.001
Grewal, D., Hulland, J., Kopalle, P. K., & Karahanna, E. (2020). The future of technology and marketing: a multidisciplinary perspective. In Journal of the Academy of Marketing Science (Vol. 48, Issue 1). Springer. https://doi.org/10.1007/s11747-019-00711-4
Hollebeek, L. D., Glynn, M. S., & Brodie, R. J. (2019). Consumer brand engagement in social media: Conceptualization, scale development and validation. Journal of Interactive Marketing, 28(2), 149–165. https://doi.org/10.1016/j.intmar.2013.12.002
Kapoor, K. K., Tamilmani, K., Rana, N. P., Patil, P., Dwivedi, Y. K., & Nerur, S. (2020). Advances in Social Media Research: Past, Present and Future. Information Systems Frontiers, 20(3), 531–558. https://doi.org/10.1007/s10796-017-9810-y
Lou, C., & Yuan, S. (2019). Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media. Journal of Interactive Advertising, 19(1), 58–73. https://doi.org/10.1080/15252019.2018.1533501
Peters, K., Chen, Y., Kaplan, A. M., Ognibeni, B., & Pauwels, K. (2013). Social media metrics - A framework and guidelines for managing social media. Journal of Interactive Marketing, 27(4), 281–298. https://doi.org/10.1016/j.intmar.2013.09.007
Tafesse, W., & Wien, A. (2018). Implementing social media marketing strategically: an empirical assessment. Journal of Marketing Management, 34(9–10), 732–749. https://doi.org/10.1080/0267257X.2018.1482365
Varghese, Mr. Sony, & Agrawal, Ms. M. (2021). Impact of Social Media on Consumer Buying Behavior. Saudi Journal of Business and Management Studies, 6(3), 51–55. https://doi.org/10.36348/sjbms.2021.v06i03.001











