LOKOT MUDA HARAHAP; PETRUS LOO; BAMBANG SUTEJO; CHELSEA SINYO. The Influence of Service Quality, Products and Costs on Customer Satisfaction in Saving at Bank Multiarta Sentosa. Jurnal Manajemen Bisnis Eka Prasetya Penelitian Ilmu Manajemen, [S. l.], v. 9, n. 1, p. 46–59, 2023. Disponível em: https://jurnal.eka-prasetya.ac.id/index.php/MBEP/article/view/294. Acesso em: 1 aug. 2026.